Frequently asked questions
ORDERS & PRODUCTS
What is WEARCAPTION?
What is WEARCAPTION?
WEARCAPTION makes statement streetwear for the things you think, feel, or wish you could say out loud.
Our pieces pair a public-facing statement with the truth underneath it designed to be worn, not explained.
CAN'T SAY IT DIRECTLY. WEAR IT PUBLICLY.
Are WEARCAPTION products made to order?
Are WEARCAPTION products made to order?
Yes.
Every WEARCAPTION piece is made to order after your purchase is confirmed. This helps us produce intentionally rather than holding large amounts of pre-made inventory.
Because your piece is made specifically after you order, please review your size, color, shipping address, and order details carefully before checkout.
What are your tees made from?
What are your tees made from?
Our heavyweight tees are made from 300 GSM / 8.8 oz cotton with a structured, substantial feel.
They're designed with an oversized, boxy streetwear silhouette rather than the thin, lightweight feel of a standard T-shirt.
For exact specifications, check the product details on the individual product page.
What are your hoodies made from?
What are your hoodies made from?
Our heavyweight hoodies are constructed from 12.7 oz/yd² brushed fleece with a substantial, warm feel and relaxed streetwear silhouette.
For the exact fabric composition and construction details of a specific hoodie, check its product page.
How do WEARCAPTION tees fit?
How do WEARCAPTION tees fit?
Our tees are designed with an oversized, boxy fit, including dropped shoulders, wider sleeves, and a relaxed body.
Choose your usual size for the intended oversized WEARCAPTION fit.
If you prefer a closer fit, consider sizing down.
We strongly recommend checking the Size Guide on the product page before ordering.
How do the hoodies fit?
How do the hoodies fit?
Our hoodies have a relaxed, oversized streetwear silhouette with dropped shoulders and a roomy body.
Choose your usual size for the intended oversized fit, size down for a cleaner silhouette, or size up if you want additional volume.
Check the Size Guide before ordering for garment measurements.
How should I care for my WEARCAPTION piece?
How should I care for my WEARCAPTION piece?
For the best long-term results:
- Machine wash cold
- Wash inside out
- Use a gentle cycle
- Do not bleach
- Tumble dry low
- Do not iron directly over printed artwork
Always follow any garment-specific care instructions shown on the product page or garment label.
SHIPPING
How much is U.S. shipping?
How much is U.S. shipping?
Standard U.S. shipping is $5.99 for orders under $70.
Standard U.S. shipping is FREE on orders of $70 or more.
Your final shipping charge will be shown at checkout before payment.
How long does production take?
How long does production take?
Because every piece is made to order, please allow 1–7 business days for production.
This is the time between your confirmed order and your package being handed to the shipping carrier.
How long does shipping take?
How long does shipping take?
Estimated U.S. shipping time is 7–10 business days after production.
So your estimated total timeline is:
Production: 1–7 business days
Shipping: 7–10 business days
Estimated total: 8–17 business days
Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, weather, delivery-access issues, or other circumstances outside our control.
Does “Ships in 1–7 business days” mean I'll receive it within 1–7 days?
Does “Ships in 1–7 business days” mean I'll receive it within 1–7 days?
No.
“Ships in 1–7 business days” means your made-to-order piece is expected to complete production and be dispatched within that period.
Once shipped, estimated U.S. transit time is an additional 7–10 business days.
Will I receive tracking?
Will I receive tracking?
Yes.
Once your order ships, tracking information will be sent to the email address provided at checkout.
Tracking may take some time to update after your shipping label is created or your package changes carriers.
My tracking hasn't updated. What should I do?
My tracking hasn't updated. What should I do?
Some tracking gaps are normal while packages move between facilities or carriers.
If your tracking hasn't updated for 8 business days, email us at hello@wearcaption.com with your order number.
We'll review the shipment and investigate with our fulfillment or shipping partners when necessary.
A temporary lack of tracking updates does not automatically mean your package is lost.
What happens if my delivery attempt fails?
What happens if my delivery attempt fails?
First, check your tracking information for instructions or another scheduled delivery attempt.
Carriers may be unable to complete delivery because of building access, missing gate information, an incorrect phone number, an incomplete address, recipient availability, private mailbox restrictions, or other delivery conditions.
A failed delivery attempt does not automatically mean the package is lost.
If you need assistance, contact hello@wearcaption.com with your order number.
My package says delivered, but I can't find it. What should I do?
My package says delivered, but I can't find it. What should I do?
First check:
- Around your delivery location
- With household members
- With neighbors
- Your building reception or security
- Your mailroom
- Your property manager
- Any safe location where the carrier may have left the package
You may also contact the carrier for additional delivery information.
If you still cannot locate it, email hello@wearcaption.com and we'll help review the shipment.
A Delivered scan may require investigation before a replacement or refund can be approved.
What happens if my package is lost?
What happens if my package is lost?
If you believe your package has been lost, contact us.
We'll review the tracking and investigate with our fulfillment or shipping partners where appropriate.
If the shipment is confirmed lost in transit, we'll resolve it according to our Return & Refund Policy.
Can I change my shipping address after ordering?
Can I change my shipping address after ordering?
Contact hello@wearcaption.com as soon as possible.
We'll try to update the address if your order hasn't progressed too far through production or fulfillment, but changes are not guaranteed after an order has been submitted.
Once your package has shipped, we generally cannot change the delivery address.
Do you ship internationally?
Do you ship internationally?
WEARCAPTION may offer shipping to selected international destinations.
If shipping is currently available to your country, the available shipping method and price will appear at checkout.
International availability may vary by destination, product, fulfillment location, carrier availability, and local restrictions.
Will I have to pay customs or import fees?
Will I have to pay customs or import fees?
International orders may be subject to duties, VAT, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.
Unless checkout specifically states that these charges are included or prepaid, they are the recipient's responsibility.
International delivery may also take longer because of customs processing.
RETURNS & EXCHANGES
What is your return policy?
What is your return policy?
WEARCAPTION offers a 30-Day Return Guarantee, subject to the eligibility requirements in our Return & Refund Policy.
Because every piece is made to order, different rules apply depending on the reason for the return.
Please review the full Return & Refund Policy for complete terms before requesting a return or exchange.
Can I return something because I changed my mind?
Can I return something because I changed my mind?
Because WEARCAPTION products are made to order, we do not accept returns, exchanges, or refunds solely because you changed your mind, no longer want the item, or would prefer another product or color.
This does not affect eligible size exchanges or claims involving damaged, defective, misprinted, or incorrect merchandise.
What if I ordered the wrong size or it doesn't fit?
What if I ordered the wrong size or it doesn't fit?
Eligible size exchanges can be requested within 30 days of delivery.
The item must be unworn, unwashed, unaltered, and in its original condition, without stains, odors, or signs of wear.
For customer-requested size exchanges, you are responsible for return shipping.
Contact us before sending anything back so we can provide the appropriate instructions.
What if WEARCAPTION sent me the wrong size?
What if WEARCAPTION sent me the wrong size?
That's different.
If we or our fulfillment partner sent a different size from the one you ordered, contact us with your order number and photos.
An eligible fulfillment error will be resolved at no additional cost to you.
What if my item arrives damaged, defective, misprinted, or incorrect?
What if my item arrives damaged, defective, misprinted, or incorrect?
Contact us at hello@wearcaption.com with:
- Your order number
- A description of the problem
- Clear photos or video showing the issue
Issues are ideally reported within 7 days of delivery so we can investigate and resolve them as quickly as possible.
If the problem is confirmed as a manufacturing or fulfillment error, we'll provide an appropriate replacement or refund according to our Return & Refund Policy.
Do I have to pay return shipping?
Do I have to pay return shipping?
For an eligible size exchange requested because the customer selected the wrong size or needs a different fit, the customer is responsible for return shipping.
If WEARCAPTION or our fulfillment partner sent an incorrect, damaged, defective, or misprinted item, we'll cover the applicable remedy according to our Return & Refund Policy.
Can I cancel my order?
Can I cancel my order?
Contact us immediately if you need to cancel.
Because our products are made to order, a full cancellation is generally possible only before production begins.
Once production has started, cancellation is not guaranteed.
PAYMENTS & ORDER CHANGES
What payment methods do you accept?
What payment methods do you accept?
Available payment methods are displayed at checkout.
Payment options may vary depending on your location, device, and the payment services currently available through our store.
Is checkout secure?
Is checkout secure?
Yes. Payments are processed through the secure payment methods available through our ecommerce checkout.
WEARCAPTION does not require customers to send payment information by email.
I entered the wrong size, color, or product. Can you change it?
I entered the wrong size, color, or product. Can you change it?
Contact hello@wearcaption.com immediately.
We'll try to make the change if production has not started, but because orders move into made-to-order production, changes are not guaranteed after an order is submitted.
I didn't receive an order confirmation. What should I do?
I didn't receive an order confirmation. What should I do?
Check your spam, junk, or promotions folder first.
Also confirm that you entered the correct email address at checkout.
If you still can't locate your confirmation, email hello@wearcaption.com with the name used for your order and we'll help locate it.
STILL NEED HELP?
If your question isn't answered here, contact:
Please include your order number when contacting us about an existing order.
We're here to help when something doesn't go the way it should.
[ CAN'T SAY IT DIRECTLY. WEAR IT PUBLICLY. ]