Refund policy

Returns & Refund Policy

At WearCaption, every piece is made to order. That means your shirt is produced specifically after you place your order, not pulled from a warehouse shelf.

We stand behind the quality of our garments and prints. If something arrives wrong, damaged, or not up to standard, we’ll make it right.

Quality Issues

If your item arrives misprinted, damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number, a brief description of the issue, and clear photos of the item. Once reviewed, we may offer a replacement, refund, or another resolution depending on the situation.

Returns

Unworn, unwashed items in original condition may be returned within 14 days of delivery.

Returns must be approved before they are sent back. Items returned without approval may not be accepted.

Customers are responsible for return shipping unless the return is due to a production error, damaged item, or incorrect item.

Items We Cannot Accept

We cannot accept returns for items that are worn, washed, stained, damaged after delivery, altered, or returned outside the approved return window.

Because each piece is made to order, we also cannot accept returns simply because the customer no longer wants the item after it has been produced.

Refunds

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

Orders can only be canceled before production begins. Once your order is in production, it may no longer be eligible for cancellation or a full refund.

Lost Packages

If tracking shows a package may be lost, contact us within 7 days of the estimated delivery date. We’ll review the shipment and work toward a resolution.