Shipping & Returns


Last updated: September 2026

Every WEARCAPTION piece is made to order. Production begins after your order is placed, which means your order requires production time before it enters the shipping network.

We want you to know what to expect from the moment you place your order until it reaches your door.

1. Where We Ship

WEARCAPTION currently ships throughout the United States.

We may also offer shipping to selected international destinations. When international shipping is available for your destination, the available shipping options and rates will appear at checkout.

Shipping availability may vary by product, destination, fulfillment location, carrier availability, local regulations, or shipping restrictions.

If your country or region is not available at checkout, we are currently unable to ship your order there.

2. Made-to-Order Production

WEARCAPTION products are produced on demand after your order is placed.

Production time and shipping time are separate.

Our estimated production time is 1–7 business days.

Production begins after your order is confirmed and ends when your completed order is handed to the shipping carrier.

Production times may occasionally be longer during:

  • Product launches
  • Sales or promotional periods
  • Holidays
  • High-volume periods
  • Supply or production disruptions
  • Other circumstances outside our reasonable control

3. Shipping Rates

United States

Standard U.S. shipping is $5.99 for orders under $70.

FREE standard U.S. shipping is available on orders of $70 or more.

Your applicable shipping charge will be displayed at checkout before payment. The shipping rate shown at checkout at the time of purchase is the rate that applies to your order.

International Shipping

When international shipping is available for your destination, shipping rates may vary based on:

  • Destination country
  • Package weight
  • Number of items
  • Fulfillment location
  • Available shipping method
  • Carrier
  • Customs-related costs

The applicable international shipping charge will be displayed at checkout before you complete your purchase.

4. Production & Estimated Delivery Times

Every WEARCAPTION order goes through production before it is handed to the shipping carrier.

Production time: 1–7 business days
Estimated shipping time: 7–10 business days
Estimated total delivery time: 8–17 business days

Production time begins after your order is confirmed and ends when your completed order is handed to the carrier. Shipping time begins once the carrier receives your package.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Delivery times are estimates, not guaranteed delivery dates.

Carrier delays, holidays, severe weather, high-volume periods, delivery-access issues, customs processing where applicable, and other circumstances outside our reasonable control may affect delivery.

5. Business Days

Unless otherwise stated, business days do not include:

  • Saturdays
  • Sundays
  • U.S. federal holidays
  • Applicable carrier or fulfillment-center holidays

Orders placed during weekends or holidays may begin processing on the next applicable business day.

6. Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Tracking is included with shipped orders.

Tracking may take some time to update after a shipping label is created or after the package is transferred between fulfillment centers or carriers.

If your tracking has not updated for 8 business days, contact us at:

hello@wearcaption.com

We will review the shipment and, where appropriate, investigate with our fulfillment or shipping partners.

A temporary lack of tracking updates does not automatically mean that a package has been lost.

7. Shipping Address & Contact Information

Customers are responsible for providing complete and accurate shipping and contact information at checkout.

This includes, where applicable:

  • Full recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • ZIP or postal code
  • Country
  • Valid telephone number
  • Gate, building, mailbox, or other necessary delivery information

Please review your information carefully before completing your purchase.

An incomplete or inaccurate address, telephone number, or delivery instruction may result in delays, failed delivery, or the shipment being returned.

8. Address Changes

If you notice an error in your shipping information, contact us at hello@wearcaption.com as soon as possible.

We will make reasonable efforts to update the information if the order has not progressed too far through production or fulfillment.

However, address changes are not guaranteed after an order has been submitted.

Once an order has shipped, WEARCAPTION generally cannot change the delivery address.

Customers may be responsible for additional costs resulting from an address change when those costs are imposed by the fulfillment provider or carrier.

9. Failed or Inaccessible Deliveries

Customers are responsible for providing a location where the applicable carrier can reasonably complete delivery.

Delivery may fail because of circumstances including:

  • Incorrect or incomplete shipping information
  • Incorrect telephone number
  • Missing apartment, suite, or unit number
  • Missing gate or access information
  • Inaccessible buildings or delivery locations
  • Private mailbox facilities
  • PO boxes that cannot accept delivery from the selected carrier
  • Recipient unavailability when recipient presence is required
  • Missed carrier calls or delivery communications
  • Repeated unsuccessful delivery attempts
  • Refused delivery
  • Other circumstances preventing reasonable carrier access

A failed delivery attempt does not automatically mean that a shipment is lost.

If delivery fails because of information or access circumstances outside WEARCAPTION's control, a refund or free replacement is not guaranteed.

If reshipment is available, additional shipping charges may apply.

10. Return to Facility / Return to Sender

A carrier status such as:

  • Return to Facility
  • Return to Sender
  • Undeliverable
  • Delivery Failed

does not automatically mean that your package is lost or that a refund has been approved.

WEARCAPTION may first investigate:

  • Why delivery failed
  • Whether another delivery attempt is scheduled
  • Whether the carrier is holding the package
  • Whether the shipment is being returned
  • Whether the merchandise has been recovered
  • Whether the failure resulted from customer information, carrier error, fulfillment error, or another circumstance

If the delivery problem was caused by WEARCAPTION, our fulfillment partner, or a confirmed carrier error, we will work with you to provide an appropriate resolution.

If delivery failed because of incorrect or incomplete information, an inaccessible location, refused delivery, missed delivery requirements, or another customer-side circumstance, additional shipping or processing costs may apply.

For refund and return eligibility, please refer to our Returns & Refund Policy.

11. Refused or Unclaimed Packages

Please do not refuse a shipment as a method of initiating a return.

Refusing or failing to claim a package does not automatically cancel your order or qualify it for a refund.

Made-to-order merchandise that is refused, abandoned, unclaimed, or returned to a fulfillment facility will be reviewed according to our Returns & Refund Policy.

Additional shipping or processing charges may apply when the delivery failure was outside WEARCAPTION's control.

12. Lost Packages

If you believe your package has been lost, contact us at hello@wearcaption.com.

We will review the tracking information and, where appropriate, investigate with our fulfillment and shipping partners.

A package is not automatically considered lost because:

  • Tracking is temporarily delayed
  • A delivery attempt failed
  • The package was returned to a local facility
  • The shipment is undergoing customs processing
  • The carrier has scheduled another delivery attempt

If the carrier or fulfillment partner confirms that your shipment was lost in transit, we will resolve the order according to our Returns & Refund Policy.

13. Packages Marked Delivered

If tracking shows your order as Delivered but you cannot locate it, please first check:

  • Around the delivery location
  • With household members
  • With neighbors
  • With building reception or security
  • With your mailroom
  • With your property manager
  • Any safe location where the carrier may have left the package

You may also contact the carrier directly for additional delivery information.

If you still cannot locate the shipment, contact us and we will review the situation.

A Delivered tracking status does not automatically qualify an order for a refund or replacement. We may need to investigate the delivery first.

14. Carrier Delays

Once a shipment has been transferred to a carrier, some circumstances are outside WEARCAPTION's direct control.

These may include:

  • Severe weather
  • Natural disasters
  • Carrier network disruptions
  • Flight delays or cancellations
  • Labor disruptions
  • Holiday congestion
  • Customs processing
  • Government restrictions
  • Local emergencies
  • Other transportation or logistics disruptions

We will assist where reasonably possible, but delivery estimates affected by these circumstances are not guaranteed.

15. International Availability

WEARCAPTION ships internationally only to selected destinations available at checkout.

International availability may vary by:

  • Country or region
  • Product
  • Fulfillment location
  • Carrier availability
  • Import restrictions
  • Local regulations

The ability to select your destination and complete checkout determines whether we currently ship there.

16. International Delivery Times

International delivery estimates are not guaranteed.

Unless another estimate is specifically displayed at checkout, international delivery times may differ from our standard U.S. shipping estimate.

International orders may require additional time because of:

  • Customs clearance
  • Local postal or carrier processing
  • Import inspections
  • Holidays
  • Transportation disruptions
  • Destination-country requirements
  • Remote delivery locations

Customs processing time may extend the estimated delivery window because WEARCAPTION does not control customs authorities.

17. Customs, Duties & Import Taxes

International orders may be subject to:

  • Import duties
  • VAT
  • GST
  • Customs taxes
  • Brokerage charges
  • Clearance fees
  • Other government or carrier-imposed charges

Unless expressly stated at checkout that these charges have been prepaid or included, the recipient is responsible for applicable import duties, taxes, customs charges, and related fees imposed by the destination country.

These charges are determined by authorities or carriers outside WEARCAPTION and are not controlled by us.

WEARCAPTION cannot guarantee the amount, if any, that may be charged.

18. Customs Information

International customers are responsible for providing any information reasonably required for customs clearance or delivery.

Failure to provide required information may delay the shipment or cause it to be returned, abandoned, or otherwise deemed undeliverable.

WEARCAPTION is not responsible for delays caused solely by customs authorities.

19. Refused or Unclaimed International Orders

International customers are responsible for monitoring their tracking and responding to reasonable carrier or customs requests.

If a shipment is refused, abandoned, left unclaimed, or returned because:

  • Import duties or taxes were not paid
  • Customs requirements were not completed
  • The customer refused the shipment
  • Delivery information was incorrect or incomplete
  • The recipient could not be contacted
  • Required delivery or customs information was not provided

the order does not automatically qualify for a refund or free reshipment.

If the merchandise is returned and recoverable, we will review the circumstances and determine the available options under our Returns & Refund Policy.

Additional shipping, return, customs, or processing costs may apply.

20. Multiple Packages

Depending on the products ordered and fulfillment locations, items from the same order may occasionally ship separately.

If this happens:

  • You may receive more than one package
  • Packages may arrive on different dates
  • Each package may have separate tracking information

A partially delivered order does not necessarily mean that the remaining items are missing.

21. Shipping Promotions

From time to time, WEARCAPTION may offer free or discounted shipping promotions.

Our standard U.S. shipping policy is:

  • $5.99 standard shipping on orders under $70
  • FREE standard shipping on orders of $70 or more

Unless specifically stated otherwise:

  • Promotions apply only to eligible destinations
  • Minimum purchase requirements may apply
  • International shipping may be excluded
  • Expedited shipping may be excluded
  • Promotions may end or change before an order is placed

The shipping charge displayed at checkout before payment is the applicable charge for your order.

22. Questions About Your Shipment

If you need help with your shipment, contact:

hello@wearcaption.com

Please include:

  • Your order number
  • The recipient's name
  • A brief description of the issue

If necessary, we will work with our fulfillment and shipping partners to investigate.

Our Shipping Commitment

Every WEARCAPTION piece is produced specifically for the person who ordered it.

We cannot control every carrier scan, customs office, weather event, or delivery route, but we will not leave you without support when something goes wrong.

If WEARCAPTION or our fulfillment partner makes a mistake, we'll work to make it right.

If a carrier issue occurs, we'll help investigate it.

And if something outside our control prevents delivery, we'll clearly explain the options available.

[ MADE FOR YOU. TRACKED TO YOU. ]